Vulnerability database
Every flaw the U.S. government’s cybersecurity agency (CISA) has confirmed attackers are using, plus the new WordPress plugin and theme bugs published each day, sorted by what they mean for a small business. We refresh it twice a day. If you see something your website or office runs, tell us.
182 results · page 2 of 4
Oct 17, 2022An external attacker is able to send a specially crafted email (with many recipients) and trigger a potential DoS of the systemCVE-2022-39052 · Other software · OTRS AG · reported by security@otrs.comHigh 7.5
An external attacker is able to send a specially crafted email (with many recipients) and trigger a potential DoS of the system
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Sep 5, 2022Attacker might be able to execute malicious Perl code in the Template toolkit, by having the admin installing an unverified 3th party packageCVE-2022-39051 · Other software · OTRS AG · reported by security@otrs.comMedium 6.8
Attacker might be able to execute malicious Perl code in the Template toolkit, by having the admin installing an unverified 3th party package
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Sep 5, 2022An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clickingCVE-2022-39050 · Other software · OTRS AG · reported by security@otrs.comMedium 4.6
An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Sep 5, 2022An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS.CVE-2022-39049 · Other software · OTRS AG · reported by security@otrs.comLow 3.5
An attacker who is logged into OTRS as an admin user may manipulate the URL to cause execution of JavaScript in the context of OTRS.
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Jun 13, 2022Attacker is able to determine if the provided username exists (and it's valid) using Request New Password feature, based on the response time.CVE-2022-32741 · Other software · OTRS AG · reported by security@otrs.comMedium 5.3
Attacker is able to determine if the provided username exists (and it's valid) using Request New Password feature, based on the response time.
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Jun 13, 2022A reply to a forwarded email article by a 3rd party could unintensionally expose the email content to the ticket customer under certain circumstances.CVE-2022-32740 · Other software · OTRS AG · reported by security@otrs.comLow 3.5
A reply to a forwarded email article by a 3rd party could unintensionally expose the email content to the ticket customer under certain circumstances.
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Jun 13, 2022When Secure::DisableBanner system configuration has been disabled and agent shares his calendar via public URL, received ICS file contains OTRS release number.CVE-2022-32739 · Other software · OTRS AG · reported by security@otrs.comLow 3.5
When Secure::DisableBanner system configuration has been disabled and agent shares his calendar via public URL, received ICS file contains OTRS release number.
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Mar 21, 2022Accounted time is shown in the Ticket Detail View (External Interface), even if ExternalFrontend::TicketDetailView###AccountedTimeDisplay is disabled.CVE-2022-1004 · Other software · OTRS AG · reported by security@otrs.comMedium 4.3
Accounted time is shown in the Ticket Detail View (External Interface), even if ExternalFrontend::TicketDetailView###AccountedTimeDisplay is disabled.
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Mar 21, 2022Malicious translator is able to inject JavaScript code in few translatable strings (where HTML is allowed).CVE-2022-0475 · Other software · OTRS AG · reported by security@otrs.comLow 3.5
Malicious translator is able to inject JavaScript code in few translatable strings (where HTML is allowed). The code could be executed in the Package manager. This issue affects: OTRS AG OTRS 7.0.x version: 7.0.32 and prior versions, 8.0.x version: 8.0.19 and prior versions.
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Mar 21, 2022Specially crafted string in OTRS system configuration can allow the execution of any system command.CVE-2021-36100 · Other software · OTRS AG · reported by security@otrs.comMedium 6.4
Specially crafted string in OTRS system configuration can allow the execution of any system command.
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.debian.orgotrs.com
Feb 7, 2022Full list of recipients from customer users in a contact field could be disclosed in notification emails event when the notification is set to be sent to each rCVE-2022-0474 · Other software · OTRS AG · reported by security@otrs.comLow 2.4
Full list of recipients from customer users in a contact field could be disclosed in notification emails event when the notification is set to be sent to each recipient individually. This issue affects: OTRS AG OTRSCustomContactFields 8.0.x version: 8.0.11 and prior versions.
- Product
- OTRSCustomContactFields
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Feb 7, 2022OTRS administrators can configure dynamic field and inject malicious JavaScript code in the error message of the regular expression check.CVE-2022-0473 · Other software · OTRS AG · reported by security@otrs.comLow 3.8
OTRS administrators can configure dynamic field and inject malicious JavaScript code in the error message of the regular expression check. When used in the agent interface, malicious code might be exectued in the browser. This issue affects: OTRS AG OTRS 7.0.x version: 7.0.31 and prior versions.
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Oct 18, 2021Agents are able to lock the ticket without the "Owner" permission.CVE-2021-36097 · Other software · OTRS AG · reported by security@otrs.comLow 3.5
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Sep 6, 2021Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden.CVE-2021-36096 · Other software · OTRS AG · reported by security@otrs.comMedium 5.2
Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Sep 6, 2021Malicious attacker is able to find out valid user logins by using the "lost password" feature.CVE-2021-36095 · Other software · OTRS AG · reported by security@otrs.comMedium 5.3
Malicious attacker is able to find out valid user logins by using the "lost password" feature. This issue affects: OTRS AG ((OTRS)) Community Edition version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Sep 6, 2021It's possible to craft a request for appointment edit screen, which could lead to the XSS attack.CVE-2021-36094 · Other software · OTRS AG · reported by security@otrs.comMedium 5.7
It's possible to craft a request for appointment edit screen, which could lead to the XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Sep 6, 2021It's possible to create an email which can be stuck while being processed by PostMaster filters, causing DoS.CVE-2021-36093 · Other software · OTRS AG · reported by security@otrs.comMedium 5.3
It's possible to create an email which can be stuck while being processed by PostMaster filters, causing DoS. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Aug 9, 2021Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) ITSM 3.0.x before 3.0.9, 3.1.x before 3.1.10, and 3.2.x before 3.2.7 allows remoteCVE-2013-4718 · Other software · Otrs · reported by MITREMedium 5.4
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) ITSM 3.0.x before 3.0.9, 3.1.x before 3.1.10, and 3.2.x before 3.2.7 allows remote authenticated users to inject arbitrary web script or HTML via an ITSM ConfigItem search.
- Product
- Otrs
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordweb.archive.orgweb.archive.org
Aug 9, 2021Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remCVE-2013-4717 · Other software · Otrs · reported by MITREHigh 8.8
Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.
- Product
- Otrs
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordweb.archive.orgweb.archive.org
Jul 26, 2021It's possible to create an email which contains specially crafted link and it can be used to perform XSS attack.CVE-2021-36092 · Other software · OTRS AG · reported by security@otrs.comMedium 6.5
It's possible to create an email which contains specially crafted link and it can be used to perform XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition:6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Jul 26, 2021Agents are able to list appointments in the calendars without required permissions.CVE-2021-36091 · Other software · OTRS AG · reported by security@otrs.comLow 3.5
Agents are able to list appointments in the calendars without required permissions. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.debian.orgotrs.com
Jul 26, 2021Agents are able to list customer user emails without required permissions in the bulk action screen.CVE-2021-21443 · Other software · OTRS AG · reported by security@otrs.comLow 3.5
Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.debian.orgotrs.com
Jul 26, 2021In the project create screen it's possible to inject malicious JS code to the certain fields.CVE-2021-21442 · Other software · OTRS AG · reported by security@otrs.comMedium 4.5
In the project create screen it's possible to inject malicious JS code to the certain fields. The code might be executed in the Reporting screen. This issue affects: OTRS AG Time Accounting: 7.0.x versions prior to 7.0.19.
- Product
- Time Accounting
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Jul 26, 2021Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden.CVE-2021-21440 · Other software · OTRS AG · reported by security@otrs.comMedium 5.2
Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.debian.orgotrs.com
Jun 16, 2021There is a XSS vulnerability in the ticket overview screens.CVE-2021-21441 · Other software · OTRS AG · reported by security@otrs.comHigh 7.5
There is a XSS vulnerability in the ticket overview screens. It's possible to collect various information by having an e-mail shown in the overview screen. Attack can be performed by sending specially crafted e-mail to the system and it doesn't require any user intraction. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.debian.orgotrs.com
Jun 14, 2021DoS attack can be performed when an email contains specially designed URL in the body.CVE-2021-21439 · Other software · OTRS AG · reported by security@otrs.comMedium 6.5
DoS attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions; 8.0.x version 8.0.13 and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.debian.orgotrs.com
Mar 22, 2021Agents are able to see linked FAQ articles without permissions (defined in FAQ Category).CVE-2021-21438 · Other software · OTRS AG · reported by security@otrs.comLow 3.5
Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.
- Product
- FAQ
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Mar 22, 2021Agents are able to see linked Config Items without permissions, which are defined in General Catalog.CVE-2021-21437 · Other software · OTRS AG · reported by security@otrs.comLow 3.5
Agents are able to see linked Config Items without permissions, which are defined in General Catalog. This issue affects: OTRSCIsInCustomerFrontend 7.0.15 and prior versions, ITSMConfigurationManagement 7.0.24 and prior versions
- Product
- OTRSCIsInCustomerFrontend
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Feb 8, 2021Agents are able to see and link Config Items without permissions, which are defined in General Catalog.CVE-2021-21436 · Other software · OTRS AG · reported by security@otrs.comLow 3.5
Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.
- Product
- OTRSCIsInCustomerFrontend
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Feb 8, 2021Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface.CVE-2021-21435 · Other software · OTRS AG · reported by security@otrs.comMedium 5.7
Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Feb 8, 2021Survey administrator can craft a survey in such way that malicious code can be executed in the agent interface (i.e.CVE-2021-21434 · Other software · OTRS AG · reported by security@otrs.comLow 3.5
Survey administrator can craft a survey in such way that malicious code can be executed in the agent interface (i.e. another agent who wants to make changes in the survey). This issue affects: OTRS AG Survey 6.0.x version 6.0.20 and prior versions; 7.0.x version 7.0.19 and prior versions.
- Product
- Survey
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Feb 8, 2021When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information.CVE-2020-1779 · Other software · OTRS AG · reported by security@otrs.comMedium 4.3
When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.
- Product
- OTRSTicketForms
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Nov 23, 2020When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid.CVE-2020-1778 · Other software · OTRS AG · reported by security@otrs.comMedium 4.1
When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Oct 15, 2020Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the ticketCVE-2020-1777 · Other software · OTRS AG · reported by security@otrs.comMedium 4.3
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Jul 20, 2020When an agent user is renamed or set to invalid the session belonging to the user is keept active.CVE-2020-1776 · Other software · OTRS AG · reported by security@otrs.comLow 3.5
When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.debian.orgotrs.com
Jun 8, 2020BCC recipients in mails sent from OTRS are visible in article detail on external interface.CVE-2020-1775 · Other software · OTRS AG · reported by security@otrs.comLow 3.5
BCC recipients in mails sent from OTRS are visible in article detail on external interface. This issue affects OTRS: 8.0.3 and prior versions, 7.0.17 and prior versions.
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Apr 28, 2020When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys.CVE-2020-1774 · Other software · OTRS AG · reported by security@otrs.comMedium 4.5
When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it's possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: 5.0.42 and prior versions, 6.0.27 and prior versions. OTRS: 7.0.16 and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.debian.orglists.debian.org
Mar 27, 2020An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able toCVE-2020-1773 · Other software · OTRS AG · reported by security@otrs.comHigh 7.3
An attacker with the ability to generate session IDs or password reset tokens, either by being able to authenticate or by exploiting OSA-2020-09, may be able to predict other users session IDs, password reset tokens and automatically generated passwords. This issue affects ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS; 7.0.15 and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.opensuse.orglists.opensuse.org
Mar 27, 2020It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which alreCVE-2020-1772 · Other software · OTRS AG · reported by security@otrs.comMedium 6.5
It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.opensuse.orglists.opensuse.org
Mar 27, 2020Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript).CVE-2020-1771 · Other software · OTRS AG · reported by security@otrs.comMedium 4.6
Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.opensuse.orglists.opensuse.org
Mar 27, 2020Support bundle generated files could contain sensitive information that might be unwanted to be disclosed.CVE-2020-1770 · Other software · OTRS AG · reported by security@otrs.comLow 2.4
Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.opensuse.orglists.opensuse.org
Mar 27, 2020In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue.CVE-2020-1769 · Other software · OTRS AG · reported by security@otrs.comLow 3.5
In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.opensuse.orglists.opensuse.org
Mar 19, 2020An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22.CVE-2019-16375 · Other software · Otrs · reported by MITREMedium 5.4
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.
- Product
- Otrs
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.opensuse.orglists.opensuse.org
Mar 10, 2020An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8.CVE-2019-13457 · Other software · Otrs · reported by MITREMedium 4.3
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
- Product
- Otrs
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.opensuse.orglists.opensuse.org
Mar 10, 2020An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6.CVE-2019-10065 · Other software · Otrs · reported by MITREMedium 4.3
An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.
- Product
- Otrs
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordcommunity.otrs.comotrs.com
Feb 21, 2020Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly resCVE-2013-4088 · Other software · Otrs · reported by MITREMedium 6.5
Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
- Product
- Otrs
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordadvisories.mageia.orgarchives.neohapsis.com
Feb 21, 2020Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x beCVE-2013-3551 · Other software · Otrs · reported by MITREMedium 6.5
Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
- Product
- Otrs
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordadvisories.mageia.orgbugs.gentoo.org
Feb 12, 2020A Cross-Site Scripting (XSS) Vulnerability exists in OTRS ITSM prior to 3.2.4, 3.1.8, and 3.0.7 and FAQ prior to 2.1.4 and 2.0.8 via changes, workorder items, aCVE-2013-2637 · Other software · Otrs · reported by MITREMedium 6.1
A Cross-Site Scripting (XSS) Vulnerability exists in OTRS ITSM prior to 3.2.4, 3.1.8, and 3.0.7 and FAQ prior to 2.1.4 and 2.0.8 via changes, workorder items, and FAQ articles, which could let a remote malicious user execute arbitrary code.
- Product
- FAQ
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.opensuse.orgexploit-db.com
Feb 7, 2020The external frontend system uses numerous background calls to the backend.CVE-2020-1768 · Other software · OTRS AG · reported by security@otrs.comMedium 5.4
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
- Product
- OTRS
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Jan 10, 2020Agent A is able to save a draft (i.e.CVE-2020-1767 · Other software · OTRS AG · reported by security@otrs.comLow 3.5
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
- Product
- ((OTRS)) Community Edition
- What to do
- Apply the vendor’s update. The NVD record links to the advisory.
Full record and what to do →NVD recordlists.debian.orglists.debian.org
Where this comes from: the exploited list is CISA’s Known Exploited Vulnerabilities catalog. Everything else is the whole National Vulnerability Database, where each record is published by the team that found the bug (Wordfence, Patchstack, WPScan, the vendors themselves and others); we show who. Exploit odds are FIRST’s EPSS, updated daily. Titles and categories are ours, so check the linked record before acting on a detail. For a write-up of the big ones, see our advisories. Every vendor, and every WordPress plugin and theme with a recorded flaw, also has its own page. All of it is free to reuse as JSON, CSV or RSS.
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