CVE-2026-93582: The HTTP Basic Authentication modules in ((OTRS)) Community Edition 6 and prior accept the authenticated username from either the REMOTE_USER or HTTP_REMOTE

The HTTP Basic Authentication modules in ((OTRS)) Community Edition 6 and prior accept the authenticated username from either the REMOTE_USER or HTTP_REMOTE_USE

The HTTP Basic Authentication modules in ((OTRS)) Community Edition 6 and prior accept the authenticated username from either the REMOTE_USER or HTTP_REMOTE_USER environment variable. In CGI and mod_perl based deployments, HTTP request headers may be mapped to corresponding HTTP_* environment variables. As a result, an unauthenticated remote attacker can supply a crafted Remote-User request header which is exposed to the application as HTTP_REMOTE_USER. When HTTP Basic Authentication is configured as the authentication backend, OTRS trusts this value as an already authenticated username and does not perform an additional password verification. An attacker may therefore authenticate through the Generic Interface as an existing agent or customer user without knowing the corresponding credentials. The resulting privileges depend on the account being impersonated. Successful exploitation may allow access to confidential information and modification of data or configuration with the permissions of the affected user. Exploitation requires HTTP Basic Authentication to be configured as an authentication backend and a web server environment in which attacker-controlled HTTP headers are exp

Description from the National Vulnerability Database, published by security@otrs.com

What it means for a small business

If your business uses OTRS, install the vendor's update. If you're not sure whether you use it, ask whoever manages your computers.

How likely is an attack? The Exploit Prediction Scoring System, run by FIRST (the global association of security response teams), puts the odds of this one being exploited in the next 30 days at 0.39%, higher than 33% of CVEs. That’s low, but low isn’t zero, and the odds jump the day someone publishes an exploit. Scored October 28, 2026, updated daily.

Check your own setup

Website check: reads what your site runs from the outside (WordPress version, plugins it can see, old server software) and matches it against this database.
Server check: what your web server says about itself, and whether that version has known flaws.

Sources

Part of the Huttenlocher Technologies vulnerability database, refreshed twice a day from CISA and the NVD. The title, category and plain-language guidance are ours; check the linked record before acting on a detail. This is general guidance, not a review of your systems.

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