CVE-2026-119213: Fluent Support – Helpdesk & Customer Support Ticket System: Unauthenticated modification of a linked customer's stored profile fields

Fluent Support – Helpdesk & Customer Support Ticket System: Unauthenticated modification of a linked customer's stored profile fields

The Fluent Support – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to unauthenticated modification of a linked customer's stored profile fields in versions up to, and including, 2.4.7 Its first-party Fluent Forms integration (FeedIntegration::notify()) opens a ticket from each public form submission and, for a logged-out submitter, resolves the submitted email to an existing WordPress account via get_user_by('email', ...) without verifying the submitter controls that address, then passes the attacker-supplied data to Customer::maybeCreateCustomer(). This makes it possible for unauthenticated attackers to overwrite a limited set of a registered customer's stored profile fields where an administrator has enabled a FluentSupport feed on a public form. The email address, role and status are never changed; first and last name are overwritten only when the target user has no name set in user meta; and other fields (title, address, city, state, zip, country) are writable only where an administrator has mapped them in the feed.

Description from the National Vulnerability Database, published by Wordfence

What it means for a small business

Fluent Support – Helpdesk & Customer Support Ticket System is a WordPress plugin. If your website uses it, the flaw is on your site whether or not anyone has noticed yet: attackers scan the whole internet for the plugins with published flaws, usually within days of a record like this one going public.

Most small-business sites run 15 to 40 plugins, and few owners know the list. You can check from WordPress itself (Plugins, then Installed Plugins), or let our free plugin check look it up by name.

How likely is an attack? The Exploit Prediction Scoring System, run by FIRST (the global association of security response teams), puts the odds of this one being exploited in the next 30 days at 0.22%, higher than 13% of CVEs. That’s low, but low isn’t zero, and the odds jump the day someone publishes an exploit. Scored November 8, 2026, updated daily.

Check your own setup

Is Fluent Support – Helpdesk & Customer Support Ticket System safe? Every recorded flaw in it, the version that fixes each, and whether it’s still maintained.
Website check: reads what your site runs from the outside (WordPress version, plugins it can see, old server software) and matches it against this database.
Server check: what your web server says about itself, and whether that version has known flaws.

Sources

Part of the Huttenlocher Technologies vulnerability database, refreshed twice a day from CISA and the NVD. The title, category and plain-language guidance are ours; check the linked record before acting on a detail. This is general guidance, not a review of your systems.

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